LIBRARY HEADQUARTERS SERVICE AND CUSTOMER SATISFACTION SURVEY
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a)
State Depository Collection
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
b)
Local History Collection
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
c)
Malaysiana
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
d)
General Reference
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
e)
Hypermedia
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
f)
News
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
g)
Other Comments
ICT FACILITIES
a)
Computer Adequacy
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
b)
Internet Access Speed
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
c)
Student Fee RM1
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
d)
Adult Fee RM2
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
e)
Other Comments
SERVICE QUALITY
a)
Lobby Counter Staff
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
b)
Hypermedia Counter Staff
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
c)
Reference Counter Staff
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
d)
Staff Knowledge and Competency
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
e)
Helpfullness
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
f)
Friendliness
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
g)
Efficiency
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
h)
Other Comments
BUILDING (CLEANLINESS / COMFORT)
a)
Air Conditioning
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
b)
Reading Corner
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
c)
Hypermedia Corner
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
d)
Internet Corner
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
e)
Men's Toilet
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
f)
Ladies' Toilet
Satisfactory
Unsatisfactory
Very Unsatisfactory
Dont Know
g)
Other Comments
OPENING HOURS
a)
Are you satisfied with the library opening hours?
Yes
No
b)
If No,please give suggestion